---
title: "Reassign Order"
canonical: "https://red-ant-documentation.refined.site/space/RET/1443856386/Reassign%20Order"
format: markdown
---
## Overview

Order reassignment allows sales associates to update the ownership of an order, ensuring accurate records and seamless transactions. 

> ⚠️ Only orders in the 'Complete' status can be reassigned.

Sales associates have two reassignment options:

- **Change User** – If an order was completed under the wrong sales associate’s name, it can be reassigned to the correct colleague. This ensures accurate tracking of sales performance and commission where applicable.
- **Change Customer** – If an order was mistakenly assigned to the wrong customer or needs to be transferred (e.g. if a purchase was made on behalf of someone else), sales associates can correct the assignment to reflect the intended recipient.

By restricting reassignment to completed orders only, the system ensures that all transactions remain accurate while preventing mid-sale disruptions.