---
title: "Notifications (V1)"
canonical: "https://red-ant-documentation.refined.site/space/RET/33980417/Notifications%20(V1)"
format: markdown
---
> Macro (toc)
## Overview
The Notifications area houses all the reminders and actions required by the sales associate.
## Creating a Notification
Sales associates can create the following types of notification:
- A reminder for themselves or another user
- A task for themselves or another user
- A store-wide/department-wide announcement or reminder
- An announcement to all users
To create a notification:
1. Click on the ‘Create New Notification’ button at the bottom of the screen
2. Assign notification to themselves (‘Assign to Me’), to another user (‘Search Users’) or broadcast to a store, department or all users (‘Broadcast To’)
- If ‘Search Users’ is selected, a list of all users will appear. The recipient can be selected from the list or looked up using the search bar
- If ‘Broadcast To’ is selected, the sender can select to broadcast to a specific store(s) and/or department(s). The sender can also broadcast to all users
3. Select when the notification is sent:
- Selecting ‘Send Now’ will send the notification immediately once it is created
- Alternatively, the user can specify a date and time for the notification to be sent. The notification cannot be viewed until the specified date and time
4. Set notification type:
- **Standard:** a reminder
- **Task:** a task that the recipient can mark as done
5. Write the communication message
6. Attach up to 5 pieces of content (optional), namely products, customers, images, or PDFs
> ℹ️ The user who created the notification will receive a notification confirming that their notification has been sent, as well as the notification itself - see screenshot below.
## Viewing a Notification
- New and unread notifications** **display a counter (1) to alert users to new notifications
- Viewing the notification centre will clear the new notification counter and all new notifications will then show in grey** **until they are selected
- Notifications are displayed in chronological order, from newest to oldest, and are grouped into date sections
- Users can flag notifications** **using the flag icon
- Users can filter their notifications to view only the flagged notifications
- Users can mark a task as done
- Users can filter their notifications to view only the tasks that are not marked as done
- If there are attachments associated with the notification, users can select to ‘View attachment(s)
- Selecting ‘View attachment(s)’ will display a pop-up containing a link to each of the attachments
### System-generated notifications
- In addition to user-generated notifications, users will also be sent a system-generated notification:
- When a customer replies to a [message](https://redantdigital.atlassian.net/wiki/spaces/RET/pages/33914881)
- A follow-up notification will be sent to the user to remind them to reply to the message before the SLA is breached
- If there was an error when attempting to send an outbound message
- When a customer has an upcoming birthday (specifically customers who are in the sales associates client book) - this notification is triggered 3 days prior to the customers birthday.
- When a [task](https://redantdigital.atlassian.net/wiki/spaces/RET/pages/2117566465) is assigned to the user
- A follow-up notification will be sent to the user to remind them to complete the task before the due date
## FAQ
Why are notifications that I sent not immediately visible in the app for other users?
To improve the performance of the app, the job which makes new notifications visible in the app runs every 10 minutes. Any new notifications will be visible in the app within every 10-minute period.
Why do some notifications have a tick icon, and others do not?
The user can set the type of notification when creating a new notification:
- Task type notification = have a flag and tick icon
- Standard type notification = flag icon only